MyCanine360 Help & How-to

Step-by-step written guides and answers for using MyCanine360.

Step-by-step guides

Create an account and get started

Find the current signup offer, sign in, and locate your first tools.

  1. Open /trial, or choose Create one on the sign-in page. Read the trial, payment and renewal details shown for your signup before continuing.
  2. Enter your first name, email and password; add your last name if wanted. Read the Privacy Policy and Terms of Service, then accept them if you agree.
  3. Choose Continue to Payment and follow the checkout and return-page instructions. Do not assume signup succeeded if an error or unfinished checkout is shown.
  4. For an existing account, open /login and choose Sign In with your email and password. Use Forgot password? if you need a reset.
  5. Once access is available, open Home at /. Start with Clients to add a client and dog, or use Client Session, My Training, Single Dog or Multiple Dogs on the dashboard.
  6. Use the top navigation on desktop or the menu icon on mobile for History, Settings and Help. In Help, choose View Welcome Guide to revisit onboarding, or open /example-analysis to explore an example.

MyCanine360 is a professional practice tool used in a browser. Trial availability, payment requirements and access depend on the offer and account status shown; this guide does not grant eligibility or promise a price.

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Add a phone home-screen shortcut

Open the browser app quickly without downloading a store app.

  1. Open your usual MyCanine360 website in your phone's browser, not inside a messaging or social-media app's embedded browser.
  2. On iPhone, open the browser's Share or page menu and look for Add to Home Screen. Its location can vary with browser and iOS version; try opening the site in Safari if it is not offered.
  3. If Add to Home Screen is available, check the name and choose Add. On other phones, use the browser's install or home-screen option if offered.
  4. Open the new shortcut and sign in if asked. If the option is unavailable, bookmark the site and continue using the browser.

The browser controls the shortcut options. A shortcut does not guarantee offline access, notifications or a persistent sign-in.

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Set up your business branding

Personalise reports, enquiry responses and client-facing pages.

  1. From Home, open Settings in the desktop navigation or mobile menu, then find My Branding.
  2. Choose a Logo file and enter Business Name and Trainer Name.
  3. Add your business Email; add Phone, Website and Qualifications where relevant. Check the email carefully before sending client communications.
  4. Choose Save Branding and check the saved details. Review the branding on an enquiry response preview or report before sharing it.

The business Email is used for replies to supported app-sent communications. It is separate from the account sign-in email.

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Check video credits and Boost bundles

See the allowance, remaining credits and current top-up options.

  1. From Home, choose the videos-left indicator when shown, or open /boost directly.
  2. Read This month, Bundle credits and Total available, including the reset information displayed for your account.
  3. If you want a top-up, compare the bundle sizes and prices currently shown and follow the selected bundle's checkout.
  4. After returning, check the balance and payment status. If credits have not appeared, do not repeatedly buy the same bundle; use /contact for help.
  5. If an analysis is blocked, read the displayed credit or subscription message and follow its next step. Review your subscription separately in /settings.

Monthly allowance and bundle credits are shown separately. Use the current balance, checkout and /terms for purchase conditions; this guide makes no fixed allowance, expiry, refund or pricing promise.

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Add a client and their dogs

Keep contact details, case types and session history together.

  1. From Home, open Clients in the desktop navigation or mobile menu. Choose Add, or Add Your First Client if the list is empty.
  2. Enter Name, then any Email, Phone and Notes you need. Choose Save Client and open their record.
  3. Choose Add Dog. Enter the dog's Name and choose What type of case is this? Add breed, date of birth and the other relevant details, then choose Save Dog.
  4. Repeat Add Dog for another dog belonging to this client. Use the Case type selector on each saved dog to update its workspace.
  5. Open the dog's workspace button for case work, or use the profile's New Analysis, Report and Challenge actions. Reports require an analysed session.
  6. Use Clients search to find the record again. Keep trainer notes and contact details up to date; use the archive-box icon at the top of the profile to remove it from the active list, or the restore icon on an archived profile to bring it back.

Training, Behaviour and SA case lists contain client-linked dogs with the corresponding case type. They are case workspaces, not the same as starting a new video analysis.

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Gather a behaviour questionnaire

Ask the client for history before assessing their dog's case.

  1. From Home, open Clients, select the client, and choose Questionnaire on the relevant dog's card.
  2. Choose Generate Link, or Copy Link if a questionnaire is already pending. Share the copied link privately with that client.
  3. The client opens the link, completes the history and concern questions, and submits the questionnaire from their browser.
  4. Return to the dog's Questionnaire tab to read the completed responses. Check health, medication, bite history, triggers and goals with the client rather than treating their account as video evidence.
  5. In Settings → Notifications, check the email toggle if you want alerts. You can also review the profile directly without waiting for email.

A questionnaire collects reported history; it is not a diagnosis. The Letters tab can offer Pre-fill when a completed questionnaire is available for veterinary correspondence.

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Add your own plans to Training and Behaviour cases

Paste plans from your own templates, edit them for the dog and send them.

  1. From Home, open Training or Behaviour, select the dog and stay on Case work. The same Plans card is on the dog's Case Work tab in the client record.
  2. Choose New plan. Give it a title, such as Chin rest week 1, then paste your template into the Plan box. Paste from clipboard does this in one tap where the browser allows it; otherwise press and hold in the box and choose Paste.
  3. Edit the text for this dog and choose Save plan. Lines starting with - or a number become bullet points in the email.
  4. Add as many plans as the dog needs. Open a plan to Edit, Copy, WhatsApp or Delete it.
  5. Choose Email to send a plan to the client's email address after checking the confirmation. Replies go to your email, and the plan shows when it was last emailed.

Plans are your own text; nothing is generated for you. The client needs an email address on their record before a plan can be emailed.

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Analyse a training or sports session

Review handling mechanics, markers and the dog's response.

  1. From Home, choose Client Session for a client's handling or My Training for your own practice.
  2. Choose Training / Behaviour Analysis for general training, or Sports Activity and then the sport. Choose Continue.
  3. Describe the goal, stage of training and what each marker, placement cue or release word means. Choose Continue to video upload.
  4. Choose Browse Files and wait for the upload. Check My Training or Client Session, select the correct dog and client where relevant, and complete the required session and sport details.
  5. Read the AI-processing notice and choose Analyse My Training when ready. Review the video alongside the mechanics feedback and Dog Response section; save your own Trainer Notes.
  6. Use Helpful or Not Helpful to give feedback, and review any client-facing text before sharing. Find the saved session again through History at /sessions.

Film a clear view of dog and handler with audible cues where possible; MP4 and MOV are common choices. Short, focused clips are easier to review. Poor audio can obscure markers; describe them in the session context rather than relying on automatic recognition.

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Analyse one dog or multiple dogs

Add context for body-language and interaction observations.

  1. From Home, choose Single Dog or Multiple Dogs under Detailed Behaviour Analysis, or open /behaviour-intake and choose One dog or Multiple dogs.
  2. For multiple dogs, describe each dog's distinguishing features. Choose the concern you want to assess and Continue.
  3. Add relevant context such as triggers, recent changes and how long the behaviour has been happening. Choose Continue to video upload.
  4. Upload the clip and complete the required client/dog and behaviour details. For multiple dogs, check the descriptions and relationship information; keep reported history distinct from what the clip shows.
  5. Read the processing notice, choose Analyse My Training, and compare the returned observations with the footage. Add your professional interpretation in Trainer Notes before sharing feedback or creating a report.

Single-dog feedback concerns that dog; multi-dog analysis examines interactions. AI may miss or misread signals and cannot diagnose or establish safety. Treat red/amber/green triage as trainer review prompts: amber/red concerns may need in-person assessment, not an automatic verdict.

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Review helper or decoy work

Confirm the exercise context before reviewing specialist feedback.

  1. From Home, choose My Training or Client Session, then Sports Activity. Select the relevant bite sport and continue to video upload.
  2. On the upload form, choose Helper / Decoy under Who are you in this video? Select Sport, Experience Level and What feedback do you want?
  3. Upload a clear clip and add the exercise goal and relevant context. Read the processing notice and choose Analyse My Training.
  4. On the identification screen, check Exercise, Discipline, Equipment, Contact area, Obstacles and Analyse. Edit incorrect fields and add notes before using Looks good - analyse this, or Check the flagged items, then analyse.
  5. Review the detailed feedback against the clip. At /glossary, use Add entry, enter AI might say and Use this instead, set the category/discipline where useful, and Save terminology corrections.

The helper Sport selector includes IGP / IPO, French Ring, Mondioring, PSA, Belgian Ring and Other. Identification and terminology corrections give context; they do not guarantee reliable analysis or safe training advice.

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Prepare and send an enquiry response

Set your business wording and review each prospect's draft.

  1. From Home, open Settings → Lead Response Settings. Complete About Me, About My Services, My Call to Action and My Sign-off, then choose Save Lead Settings.
  2. In Client Terms & Conditions, add your practice's terms and choose Save Terms. Review the wording yourself or with an adviser; saving a template does not establish legal protection.
  3. Return to Home and choose Training or Behaviour in Lead Generation. Enter the prospect and dog details, then Continue.
  4. Choose Upload myself for footage you already have, or Send upload link to request it from the prospect. Follow the displayed upload/link steps; enquiries without footage can still be followed up from Enquiries.
  5. When a response is generated, edit the text and choose Preview. Check the prospect, branding, invitation to book and contact information.
  6. Use Copy, the email action, WhatsApp or Download PDF as appropriate. For email, review the recipient, reply-to address, subject and body in the preview, then confirm sending only when ready.

An enquiry response is a draft introduction to your services, not a clinical assessment or a conversion guarantee. Check your My Branding Email so replies to app-sent email have the intended destination.

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Follow up and convert an enquiry to a client

Review a lead's details and move booked work into a client record.

  1. From Home, open Enquiries and expand the prospect's card to read their concern, contact details and any footage or saved response.
  2. For uploaded footage, choose Analyse Video when offered to prepare a response. For a phone enquiry, use the recorded contact preference and available contact actions.
  3. Update the status selector as you handle the enquiry. Use the available WhatsApp, Email, call or follow-up actions after checking the recipient and message.
  4. When the prospect becomes a client, choose Convert to Client. Open the resulting client record or View Client on the converted enquiry.
  5. Check the client's contact details, dog record and case type, and add anything missing before beginning case work or requesting more footage.

Conversion records the move into client management. It does not confirm a booking, payment or consent on your behalf.

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Create a report and share reviewed feedback

Choose a report template, personalise it and download the document.

  1. From Home, open History and select an analysed session. Review the footage and analysis, then add and save Trainer Notes if needed.
  2. Choose Generate Report. Select Session Summary, Initial Assessment, Vet Referral Letter or Progress Note from the options available for that session.
  3. Complete any assessment, veterinary or additional-notes questions shown, and continue through the report form.
  4. Review the generated report, choose Edit report to personalise it, and Save changes. Keep observations, client-reported history and your professional interpretation distinct.
  5. Choose Text size if offered, then Download PDF. Reopen saved reports on the session when you need them; share the downloaded file using your usual client communication method.
  6. For session feedback rather than a PDF report, use Send to Client on the results page, edit its preview, and choose an available email, share or copy action. For dog-specific veterinary correspondence, use Letters on the client profile.

Set My Branding in Settings first. Report types can vary by analysis pathway. The report generator downloads PDFs; the separate session-feedback preview supplies its own sharing controls.

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Set up a separation anxiety case

Link the dog to the SA workspace and record case context.

  1. From Home, open Clients and add or select a client-linked dog. Set What type of case is this?, or the saved Case type selector, to Separation Anxiety.
  2. Open SA in the Home navigation and select the dog, or use the dog's workspace button on their client record.
  3. In Overview, choose Complete case setup, Case setup or View case setup, depending on what is shown. Record onset, severity, whether the dog is left alone, confinement, previous training, medication, veterinary-behaviourist involvement and notes; save.
  4. Use the four case sections: Overview for context and client access; Plan & programme for stages, triggers and education; Logs & progress for absences and achievements; Videos & reviews for footage and check-ins.
  5. Use Full client record when you need contact details, questionnaires or Letters. Review any SA alerts on Home as prompts to check the case, not automatic clinical conclusions.

The SA section tabs are in-page controls, not separate routes. A dog needs a client link and Separation Anxiety case type to appear in /cases/sa.

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Manage SA stages and client plans

Advance under your supervision and review each stage document.

  1. From Home, open SA, select the dog and choose Plan & programme.
  2. In Programme outline, open the current stage to read its focus. The stages are Foundation, First Absences, Building Duration, Consolidation, Independence and Graduate.
  3. Use Generate Stage Document where offered. To advance, choose the appropriate Unlock Stage action and review its confirmation; unlock only when your assessment supports the change.
  4. Review and edit the generated document, choose Save to Case, then Email to Client or WhatsApp if you want to share it. Saved stage documents offer their own resend actions.
  5. Where Plan for this week is available, check protocol type, presentation/relief context, Current target, client stage label and guidance, then Save plan settings. After changing stages, update any settings flagged for review.
  6. For a portal Client guide, save the text with Save draft (private) before selecting Approved for the client. Use Step back if your assessment requires an earlier programme stage.

Stage documents and an approved portal guide are separate controls. Stage readiness feedback is decision support, not permission to increase absences automatically.

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Manage departure triggers and desensitisation

Identify cues, personalise plans and record changes.

  1. From Home, open SA, select the dog and choose Plan & programme. Open the departure audit/checklist.
  2. Tick the cues that are active for this dog, add other triggers where needed and choose Save Checklist. If custom-trigger categories are requested, complete the displayed choices.
  3. Open a trigger's Plan, review the text, use Edit to personalise it and Save. Email plan or WhatsApp shares that individual plan when you are ready.
  4. Use Tests to log trigger practice and History to review status changes. Choose Change status to set Live, Reducing, Historic or Resolved, adding notes before saving.
  5. Use Generate Trigger Plan, or Regenerate Trigger Plan after changes, for the combined programme. Review and edit it before using its email or WhatsApp action.
  6. Review the Trigger Tamed celebration when offered after resolving a trigger; decide whether to share it rather than treating a badge as clinical proof.

Live is red, Reducing amber, Historic blue and Resolved green. A historic trigger is not the same as a resolved one; statuses and plans still need your professional review.

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Personalise the 360 Life Protocol and SA education

Review settling resources before sharing them with a client.

  1. From Home, open Clients and the relevant dog. For non-SA dogs, the Case Work tab has 360 Life Protocol; for SA dogs, open the SA case → Plan & programme → Foundation Protocol.
  2. Choose Open and Edit on the protocol card. Check the inserted dog and client names, then personalise the six-phase independent-settling guidance.
  3. Save the edited protocol. Use Email, Resend Email or WhatsApp as offered after reviewing the content and recipient; Revert to Original is available in the editor if you want to discard personalisation.
  4. For SA education, stay in Plan & programme and find Education & client resources → Client Education Pack. Read the topic cards and choose Preview & Edit Report.
  5. Edit that education document for the case, then choose Email to Client, WhatsApp or Copy. This pack is separate from the protocol and from a session report.

The settling protocol is available beyond SA cases. Personalise the material and pace to the dog; sending a document is not a substitute for supervised case assessment.

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Track SA absences and achievements

Record actual practice and interpret progress in context.

  1. From Home, open SA, select the dog and choose Logs & progress.
  2. Choose Log Absence. Enter Date and Duration (minutes), select Calm or Distressed, add useful notes, and Save.
  3. For existing records, use Import and the displayed CSV template or paste instructions. Check the preview and rows needing attention before confirming the import.
  4. Review the timeline, baseline, best calm duration, recent absence and calm streak. Where available, client-portal departures also appear in the progress view.
  5. In Achievements, review earned awards. Use Award only when your assessment justifies it; review the available email or WhatsApp action before sharing a celebration.

Log distressed practice as well as calm practice and record what actually happened. Streaks, milestones and duration trends are records to interpret, not instructions to push the dog past their threshold.

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Share SA client access and review videos

Separate the guardian's portal from your trainer review tools.

  1. From Home, open SA and select the dog. If Client access is shown in Overview, choose Create portal link, then Copy link and send it privately to that guardian.
  2. Set and review the guardian's target, guidance and approved Client guide in Plan & programme before asking them to use the portal. They follow their portal's current plan, logging and upload instructions.
  3. Choose Videos & reviews. Read Check-ins & reviews, use Open session on a flagged check-in and inspect the footage, saved context and feedback.
  4. For a reviewed flagged check-in, choose Release to client or Keep private as appropriate. A failed check-in may instead offer Mark reviewed; read the reason before choosing an action.
  5. Use Video reviews to open the dog's SA sessions, including reviewed or unflagged footage. Choose Refresh videos if waiting for an uploaded/analysed session to appear.
  6. In Review rhythm, open Weekly check-ins on or Check-ins paused to manage a pause/resumption. Use Overview → Client access → Link settings to revoke access, or the renewal action when required.

Portal controls appear only when the client portal is enabled. A portal link is not the ordinary /u/ client upload link. Your client's portal Help tab explains how to save it to their phone's home screen, record practice and rest days, and share videos. Check-ins can have unavailable footage, processing errors or insufficient credits; do not infer a successful assessment from an upload alone.

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Use a challenge for your own skill development

Choose the personal track and review your practice over time.

  1. From Home, open the 30-Day Challenge card or /challenge. Choose For myself, or New challenge for myself if the active-challenges list is shown.
  2. Enter your dog's name and choose Start My Challenge. Keep your chosen training focus in the context you supply with each session.
  3. On your challenge, choose Upload Video or Upload Today's Video as displayed. Complete the upload and session details, then review the returned analysis.
  4. Reopen the correct challenge to check its videos, days and streak. Use /challenge/progress for the personal progress timeline and available milestone summaries; review and edit generated summaries.
  5. Use /challenge/rewards for earned day milestones and streak badges, including the Day 7, 14, 21 and 30 milestones shown there. Preview and personalise generated notes before downloading or sharing graphics.
  6. When the completion screen is available, review View Progress Summary and Download Certificate. Check your saved progress after a missed day rather than assuming a streak or completion.

The personal track is for your own practice; it does not create the client's daily upload workflow. Progress and rewards depend on the recorded challenge, not a promised training outcome.

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Run a client's daily-upload challenge

Create a client-linked programme and review home practice.

  1. From Home, open Clients and select the client. Use the profile's challenge action, or choose For my client at /challenge.
  2. Select the saved client and dog where offered and choose Start Challenge. A Client Upload Link should appear on the challenge detail page; copy it or use WhatsApp or Email.
  3. If an older challenge has no upload link, follow the page's instruction to create a new Client Upload Link on the profile with 30 Day Challenge selected. This creates a fresh challenge; it does not repair the old one in place.
  4. The client uses that link to select and upload each practice clip, reads confirmation and checks the displayed progress and upload limits. Give them a clear focus and safe filming instructions through your client communications.
  5. Open View Challenge from the client record or select its dashboard card. Check videos, unique days, streak and remaining time, then open submissions to review analysis and share personalised feedback.
  6. Use Completion Message for Client when appropriate, and review any completion/restart/end actions shown. Agree your own service scope, check-in expectations and payment arrangements outside this guide.

Unlike a personal challenge, this track supplies a client upload link. Themes, seasonal packages and pricing are your business choices, not a challenge-name or payment control promised by the app. Share progress publicly only with permission.

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Compare sessions and review personal progress

Choose comparable footage rather than relying on a single score.

  1. From Home, open History and choose Compare, or open /compare directly. You need two completed analyses.
  2. Use the client or dog filters where helpful, then select Earlier session and Later session. Choose two different sessions with a relevant shared training or behaviour focus.
  3. Choose Compare sessions and review the observations alongside both videos. Consider differences in context, environment and recording quality before claiming improvement.
  4. Reopen saved comparisons from the comparison page. For a wider view of your own training sessions and statistics, open /my-progress.
  5. Use reviewed comparisons to explain progress to a client or inform your next session. For testimonials or case studies, obtain the client's permission before sharing their footage or identifying details.

Session comparison and challenge summaries are separate tools. A comparison supports your interpretation; it does not establish a diagnosis, reliable trend or guaranteed outcome.

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Create branded marketing graphics

Edit a template, save variations and download the finished image.

  1. From Home, choose Marketing in the desktop navigation or mobile menu. Select a category, then a template or carousel.
  2. Edit the text and styling in the preview editor. Choose a colour scheme or custom colour, and check the social handle, trainer name/title and logo or photo controls offered for that template.
  3. Choose the required size and check the preview. For a carousel, review each slide and use its slide controls to adjust the content.
  4. Choose Download PNG for a graphic, or the carousel's download action. Use Share or Copy only when offered and supported by your browser.
  5. Choose Save, check the name in the Save Template dialog and confirm Save to keep a graphic for reuse; open your saved templates to edit or Duplicate a variation. Marketing also offers Email Signature Generator.
  6. Use your genuine services, enquiry link and permission-approved progress stories to promote client support, including themed challenges. Review every claim before posting.

Marketing templates do not set service prices or collect your clients' payments. Only use photos, logos and testimonials you have rights or permission to publish.

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Manage account, notifications and privacy

Find billing, email preferences, data export and published policies.

  1. From Home, open Settings. In Account, use the edit action beside your account email if it needs changing; the dialog asks for your new email and current password.
  2. In Notifications, use Email me when a client uploads a video to change email preferences. The toggle saves directly; read any error and check the saved state.
  3. In Subscription, read your current status and billing information. Use Manage Billing or Cancel Subscription when offered, then follow and review the billing portal's instructions. If payment details are needed, follow the displayed payment/subscription action.
  4. In Data & Privacy, choose Export My Data to download the account data JSON and store it carefully. To remove an individual session instead, open /sessions, select its trash icon and read the Delete this session? confirmation before choosing Delete.
  5. Read Privacy Policy at /privacy and Terms of Service at /terms for current processing, access, storage, payment and legal details. Share those public links with clients who ask.
  6. If you intend to leave permanently, read the Delete Account warnings and confirmation dialog before acting; account deletion is different from cancelling billing. Use /contact for help or feature feedback if you are unsure.

Deleting an account is destructive and should not be used to stop a notification or trial renewal. This guide adds no privacy, retention, security, refund or cancellation guarantee beyond the published policies and account-specific controls.

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Frequently asked questions

Getting Started

What is MyCanine360?

MyCanine360 is an AI-powered video analysis platform built for professional dog trainers. Upload a video and get detailed feedback on behaviour, training mechanics, or both. Use it to sharpen your client's skills, support them between sessions, generate new business through free video reviews, and build innovative service packages that create new revenue streams. It is a practice tool, a client engagement platform, and a business growth engine in one.

Who is MyCanine360 for?

Professional dog trainers, behaviourists, and canine practitioners. Whether you work with pet dogs, sport dogs, or both, the platform is designed to support your practice. It is not a consumer app — it is a professional tool that speaks to you as the expert.

How much does it cost?

£19.99 per month. One simple plan, everything included, cancel anytime. Your subscription gives you 50 video analyses every month — a generous amount that covers normal professional use comfortably. If your business grows and you need more, optional Boost bundles top you up (one-off, no commitment, credits never expire). See the Subscription & Boost Bundles section for the full picture.

Can I use it on my phone?

Yes. MyCanine360 works in your phone's browser on any device — iPhone, Android, tablet, or desktop. No app download needed. Just go to mycanine360.com and log in.

What video format and length works best?

Most common video formats work (MP4, MOV). Aim for 10 to 60 seconds — short clips with the dog clearly visible give the best results. Do not worry about perfect lighting or a tidy background. Real-life footage is exactly what the AI needs. If you are using a newer iPhone, your videos may be recorded in HEVC format which can sometimes cause upload issues. The easiest fix is to send the video to yourself on WhatsApp first — WhatsApp automatically converts it to a compatible format. Save that version and upload it. Alternatively, you can change your iPhone camera settings: go to Settings, then Camera, then Formats, and select Most Compatible.

Behaviour Analysis

What does the Behaviour Analysis do?

Upload a video of a dog displaying a behaviour you want to understand. The AI observes body language, emotional state, stress signals, triggers, and context to give you a professional-level assessment. It helps you see what is driving the behaviour, not just what the behaviour looks like.

What is the difference between Single Dog and Multiple Dogs?

Single Dog analyses one dog's body language, emotional state, and behaviour in detail. Multiple Dogs (MARS — Multi-Animal Relationship Scan) analyses how two or more dogs are interacting, assessing communication, tension, and relationship dynamics between them.

Will it diagnose the dog?

No. The AI provides observations and analysis to support your professional assessment. It flags what it sees — body language signals, potential triggers, emotional state — and presents it as information for you to interpret. You are the expert. The AI is your extra pair of eyes.

What are the RED, AMBER, and GREEN indicators?

These are severity guides to help you prioritise. GREEN means straightforward to address with standard approaches. AMBER suggests an in-person session would help you assess the full picture. RED indicates this would benefit from in-person assessment to fully evaluate the risk factors involved. These are for your eyes only — they never appear in client-facing reports.

Can I use this for dogs showing aggression or fear?

Yes. The AI will observe and report what it sees, including stress signals, fear responses, and indicators of arousal or aggression. It will flag concerns through the triage system so you can make informed professional decisions. For complex cases, it will suggest that in-person assessment would add to the picture — but it respects that you are the professional making those judgements.

Training Analysis

What does the Training Analysis look at?

It focuses on your handling mechanics — marker timing, reward delivery, cue clarity, body position, and consistency. It also includes a Dog Response section that flags how the dog is responding during training, so important welfare signals are not missed while focusing on mechanics.

What is the difference between Training / Behaviour Analysis and Sports Activity?

Training / Behaviour Analysis is for everyday training and behaviour work — lead work, recall, positions, desensitisation, reactivity, body language assessment, or any general skill building. Sports Activity lets you select a specific sport (agility, hoopers, obedience, and more) so the AI tailors its feedback to sport-specific mechanics and requirements.

I set up my marker word in Settings but the AI is not recognising it. What should I do?

Check that your marker word is saved correctly in Settings under your profile. The AI uses this to focus its timing analysis. If audio quality is poor in the video (wind, background noise, distance from the phone), the AI may struggle to hear it clearly. Try recording with the phone closer to you, or in a quieter environment. Bear in mind that many trainers use multiple markers in a single session — a clicker for precision, a verbal marker for general correct responses, a placement cue for directing the dog to the reward, a release word, or a whistle for distance work. The marker word in Settings gives the AI a starting point, but describing your full marker system in the session description will always give you the most accurate feedback.

Why is it important to describe my session goals when uploading a video?

The more the AI knows about what you are working on, the better your feedback will be. A short description of your session plan makes a big difference. For example: “Working on LAT Phase 2 with a helper dog at 15 metres. Using clicker to mark the moment the dog notices the trigger, verbal yes when she checks in with me, and get it for reward placement on the ground.” That tells the AI exactly what to look for — which markers to assess, what the training goal is, what stage the dog is at, and what good mechanics look like for this specific session. Without that context, the AI has to guess from what it sees and hears, and it may focus on the wrong things. The description does not need to be long — two or three sentences about what you are doing, what you are looking for, and what markers or cues you are using will give you significantly better feedback.

I use multiple markers — will the AI understand that?

Yes, as long as you describe your marker system in the session description. Professional trainers often use several markers with different meanings — a clicker for precise moment marking, a verbal marker like “yes” or “good” for general reinforcement, placement cues like “get it” or “find it” to direct the dog to the reward, release words like “free” or “okay”, and whistles for distance work. If you tell the AI what each marker means in your session description, it can assess the timing and consistency of each one separately rather than treating everything as one generic marker.

Does it only work with clicker training?

No. The AI works with any marker — verbal markers (yes, good, nice), clickers, or any consistent signal you use. Set your marker word in Settings and the AI will focus on that. If you use different markers for different contexts, the AI will work with whatever it can detect in the video.

Will it assess my client's handling as well as my own?

Yes. When you select Client Session, the analysis is framed for reviewing a client's mechanics. You can use the feedback to plan your next session, identify what to work on, and track their progress over time.

30-Day Challenge

What is the 30-Day Challenge?

A structured daily video programme you can use yourself or offer to your clients. Set a theme like 30 Days to Calm Puppy, 30 Days of Loose Lead Walking, or anything that fits the client's goals. Each day a short video is uploaded and the AI provides feedback. It tracks streaks, celebrates milestones with shareable badges and graphics, and generates a progress summary comparing Day 1 to Day 30.

How does the challenge work?

Start a challenge from your dashboard and give it a focus. Upload a short video each day and the AI provides feedback tailored to that session. Streaks are tracked automatically and milestone rewards are unlocked as you progress. At Day 30, you can generate a full progress summary comparing the first and last sessions. You can use it for your own CPD or run it as a paid service for clients.

Can I offer challenges as a paid service?

Absolutely. A general training challenge might sit at a different price to a themed challenge addressing a specific need like loose lead walking or puppy foundations. Clients will pay more for a targeted solution to their problem than for something generic. New puppy owners in particular are highly motivated and time-sensitive. They will invest in structured daily support during those critical first weeks. The key message is this: you are not selling videos, you are selling a supported programme with daily professional feedback. Price it to reflect that.

What milestones and rewards are available?

Milestone rewards at Day 7 (Week 1 Complete), Day 14 (Halfway Hero), Day 21 (Three Weeks Strong), and Day 30 (Challenge Champion). Each milestone generates a shareable graphic and an AI-written progress note. You can download the graphic, share it via WhatsApp, or email it to a client.

What happens if a day is missed?

The streak resets but overall progress and day count are saved. There is no penalty for missed days and the challenge continues from where it left off. The tone is always supportive.

New Enquiry (Lead Generation)

What is the New Enquiry feature?

A lead generation tool. When a potential client sends you a video asking for help, upload it here and the AI generates a professional, branded response that demonstrates your expertise and invites them to book a session or discovery call. It is designed to convert enquiries into paying clients.

How is this different from the normal analysis tools?

The normal tools generate detailed professional analysis for your own use. New Enquiry generates a warm, jargon-free response written as if you are speaking directly to a member of the public who does not know you yet. It is a sales tool, not a clinical tool.

Can I customise what gets sent?

Yes. In Settings you can save your preferred services description, call to action, and sign-off. The AI uses these every time so your responses are consistent. You can also edit any individual response before sending. The AI drafts it, you own it.

How does the email sending work?

If you have the prospect's email, you can send the branded response directly from the app. The email shows your name as the sender. If the prospect replies, it goes straight to your own email inbox.

Does it track my leads?

Yes. Every enquiry is saved with the prospect's details, the video, and the response you sent. You can track the status from New through to Converted to Client. When a prospect books with you, convert them to a full client record with one tap.

Reports and Client Communication

What report templates are available?

Session Summary (one page overview), Initial Assessment (two to three pages for first consultations), Vet Referral Letter (formal letter to a veterinary team), and Progress Note (half page update between sessions).

Will my branding appear on reports?

Yes. If you have set up your branding in Settings (logo, business name, contact details, qualifications), all reports will carry your branding. Your clients see a professional document from your practice, not from MyCanine360.

Can I edit reports before sending them?

Yes. All reports can be reviewed and edited before downloading or sending. You can add personal observations, adjust wording, or remove sections that are not relevant.

My Clients

How does the client management system work?

Add your clients with their name, contact details, and notes. Link their dogs to their profile. Every analysis, challenge, and report is stored against the client record so you can see their full history in one place. Search by client name, dog name, or date.

Can one client have multiple dogs?

Yes. Add as many dogs as needed to each client profile. Each dog has their own record with breed, age, training level, and session history.

What are the quick actions on a client profile?

From any client profile you can start a new analysis, generate a report, or launch a 30-Day Challenge — all with the client and dog details pre-filled. No retyping.

Will I be notified when a client completes a behaviour questionnaire?

Yes. As long as email notifications are turned on in Settings, you will receive an email the moment a client finishes the behaviour questionnaire, with a link straight to their profile so you can review their answers.

Growing Your Business with Challenges

Can I charge clients for the 30-Day Challenge?

Absolutely. The challenge is designed to be a paid product you offer alongside your existing sessions. Your actual time investment is minimal — the AI handles daily feedback and you review and personalise key moments. It is essentially a new revenue stream that runs alongside your normal client work.

How much time will it take me per client?

If you use automated daily feedback with occasional personal edits, expect around 15 to 20 minutes total across the whole month per client. You might spend a couple of minutes reviewing milestone days (Day 7, 14, 21, 30) and adding a personal touch. The rest runs itself. If you prefer to review every daily submission, budget around 2 to 3 minutes per day per client.

How many clients can I run on the challenge at once?

As many as you like. Because the AI handles the daily feedback, running ten clients simultaneously is not ten times the work — it is roughly the same few hours across the month. Each client gets personalised feedback based on their own video and their own dog. Do the maths on your chosen price multiplied by ten clients and compare that to the number of one-to-one sessions you would need to deliver for the same income. This is how you stop trading hours for money and start building a business that scales.

How should I price the challenge?

That is entirely up to you — you know your market and your clients. What we will say is this: the 30-Day Challenge is not a one-off session. It is a structured, daily-supported programme with professional feedback. Price it to reflect that value. If you have ten clients running a challenge at the same time, the revenue adds up quickly for a fraction of the time you would spend delivering one-to-one sessions. You are not trading time for money anymore — you are building a scalable income stream that runs alongside your existing work. If you are not used to pricing packages, start with one client, see the results, and let the evidence give you confidence.

How do I market the challenge to my clients?

Position it as structured support between sessions. Something like: “Want to make faster progress between our sessions? My 30-Day Challenge gives you daily feedback on your training so we can build consistency and confidence together.” Existing clients who are already invested in their dog's progress are the easiest sell. You can also use it in your initial consultations — “I recommend starting with my Loose Lead Walking Starters challenge so we can build a strong foundation before our next session.”

Can I use the challenge to attract new clients?

Yes. The challenge works brilliantly as a low-commitment entry point for people who are not ready to book a full consultation. Market it on social media as a standalone product with a name that speaks to your audience — “Puppy Booster Month”, “30 Days to a Calmer Dog”, “Loose Lead Walking Starters”, whatever fits your brand and your clients' needs. It is less intimidating than booking a one-to-one and once they complete it, they are a warm lead for ongoing work.

What about seasonal or themed challenges?

Name your challenges whatever speaks to your audience. “Puppy Booster Month.” “Loose Lead Walking Starters.” “30 Days of Relaxation Protocols.” “Summer Recall Ready.” “Firework Prep 30.” “New Year, New Walk.” The challenge is your product — brand it however you like and market it in your own voice. Timing them to natural demand peaks works well. Puppy challenges in spring when breeders are busiest. Firework prep starting in October. New year resolutions in January. But there are no rules — if your clients need it, build it and sell it.

Can I use challenge results in my marketing?

With your client's permission, the Day 1 versus Day 30 progress comparison is powerful social proof. The AI generates specific observations about how the client has improved, which makes for compelling testimonials and case studies. The completion certificates are designed to be shareable — many clients will post them on social media without you even asking, which is free marketing for your business.

I have never sold a structured package before. Where do I start?

You are not alone — most trainers are brilliant at what they do but have never been taught how to package and sell their skills. Start small. Pick one client you are already working with and offer them a 30-Day Challenge. You do not even need to charge full price the first time — offer it at a reduced rate in exchange for honest feedback and a testimonial. Once you have run one, you will see how little of your time it actually takes and how much your client gets out of it. That first completion certificate is your social proof. That first progress comparison is your marketing material. From there, it gets easier every time. The app handles the daily feedback, the milestone celebrations, the progress tracking. Your job is just to oversee, personalise the moments that matter, and collect payment.

Can I offer different challenges at different price points?

Absolutely. A general training challenge might sit at a different price to a themed challenge addressing a specific need like loose lead walking or puppy foundations. Clients will pay more for a targeted solution to their problem than for something generic. New puppy owners in particular are highly motivated and time-sensitive — they will invest in structured daily support during those critical first weeks. The key message is this: you are not selling videos, you are selling a supported programme with daily professional feedback. Price it to reflect that.

Separation Anxiety Module

What is the Separation Anxiety module?

A dedicated case management system for dogs with separation anxiety. It gives you a structured framework to track absences, monitor progress, manage a six-stage programme, and keep your client informed throughout. You can log each absence with duration and outcome, view progress on a timeline graph, track calm streaks, and celebrate milestones as the dog improves.

How do I set up an SA case?

Add a dog to a client profile and set the case type to Separation Anxiety. Open SA in the navigation and select the dog to go straight to their case. You can also open the case from the dog's client profile. In Overview, use Case Setup to record onset, severity, the dog's current situation, previous training, medication, veterinary-behaviourist involvement, and case notes. Absence records provide the baseline shown in the case.

What is the six-stage programme?

The programme guides you through Foundation, First Absences, Building Duration, Consolidation, Independence, and Graduate stages. Each stage can be unlocked when the dog is ready, and the AI generates a tailored stage document you can review, edit, and send directly to your client. A progress bar tracks where the dog is in the overall programme.

How does absence tracking work?

Log each practice absence with the duration, outcome (calm or distressed), and any notes. The module tracks these over time and shows a line graph so you can see trends at a glance. It also calculates calm streaks and flags milestones automatically when the dog reaches key duration thresholds like 5, 15, 30, 60, and 120 minutes.

What are the SA achievements?

There are ten achievements that recognise progress throughout the case. Eight are awarded automatically based on the dog's data, such as reaching duration milestones or maintaining calm streaks. Two are manual awards you can give when you judge the dog has earned them. Achievements give clients visible proof of progress, which helps keep motivation high during what can be a long process.

Will I get alerts if something needs attention?

Yes. The system monitors each active SA case and raises alerts on your dashboard if a dog has had no sessions logged in five days, has three or more distressed sessions in a week, shows a large jump in absence duration, or has been on the same programme stage for six weeks. These are prompts for you to check in, not judgements on your approach.

Can I send weekly check-in emails to myself?

Yes. If you have email notifications enabled, the system sends you a weekly summary for each active SA case. It includes sessions logged, longest calm duration, calm streak, and programme stage. If no sessions were logged that week, it flags that too so you can reach out to your client.

Departure Trigger Desensitisation

What is the Departure Trigger system?

Many dogs with separation anxiety react to pre-departure cues like picking up keys, putting on shoes, or grabbing a coat. The trigger system lets you identify which cues are active triggers for each dog, then generates a tailored desensitisation plan for each one. You can track each trigger's status, edit the plans, and send the full programme to your client.

How do I set up triggers for a dog?

Open the dog's SA case, choose Plan & programme, and find the departure checklist. Tick which pre-departure cues are live triggers for this dog and click Save. The system automatically generates a desensitisation plan for each confirmed trigger. You will see the plans appear below the checklist immediately after saving.

What are the trigger statuses?

Each trigger has a colour-coded status. Red means Live, the trigger is currently causing anxiety. Amber means Reducing, the dog is making progress but it is not resolved yet. Blue means Historic, the trigger was previously an issue but appears to be fine now. Green means Resolved, the trigger no longer causes any reaction. You update the status manually as the case progresses, and the system tracks the full status history.

Can I edit the desensitisation plans?

Yes. Each plan is generated from a library of evidence-based protocols, but you can edit any plan to suit the specific dog and client. Your edits are saved and used whenever the plan is sent or viewed. You can also revert to the original if needed.

How do I send trigger plans to my client?

You can send individual trigger plans one at a time, or send the full programme as a single email that combines all active plans. The email is formatted clearly with each trigger as a separate section and includes a reminder about pacing and logging practice. All emails use your client's first name for a personal touch.

What is the Trigger Tamed achievement?

When you move a trigger's status to Resolved, the dog automatically earns the Trigger Tamed achievement. It is a small but meaningful moment for your client to celebrate.

360 Life Protocol

What is the 360 Life Protocol?

A practical, editable education document that teaches independent settling through six graduated phases. It covers building calmness in everyday home life, from settling on a bed in the same room through to the dog choosing to rest independently in a different room. It is available for all client profiles, not just SA cases.

Where do I find it?

For dogs with a Separation Anxiety case type, open their SA case and choose Plan & programme to find the Foundation Protocol card. For all other dogs, it appears as a standard card on the client profile page. Either way, click to open, review, and send.

Can I add my own plans for Training and Behaviour dogs?

Yes. Open the dog's Training or Behaviour case, or the Case Work tab on the client record, and use the Plans card above the protocol. Choose New plan, give it a title and paste your own template, then edit it for the dog and save. You can keep several plans for one dog and send each one by email or WhatsApp, or copy it.

Can I edit the protocol before sending it?

Yes. When you first open the protocol, the dog and client names are automatically inserted throughout the document. You can then edit any part of the content to suit the specific case. Your edits are saved and an Edited badge appears so you know it has been personalised. You can revert to the original version at any time.

How do I send it to my client?

Click the Send button on the protocol card. The document is emailed to your client as a formatted email with all six phases included. The email greets them by first name and is signed off with your trainer details.

Helper and Decoy Analysis

What is the Helper/Decoy analysis mode?

A specialist analysis mode for bite sport helpers and decoys. It focuses on observable mechanics specific to protection work, including equipment presentation, timing, reading the dog, pressure and release, and movement patterns. It uses a two-pass system where the AI first identifies the exercise type and discipline, then you confirm or correct before the detailed analysis runs.

Which sports does it cover?

It supports multiple bite sport disciplines including IPO/IGP, French Ring, Belgian Ring, KNPV, Mondio Ring, and PSA. Each discipline has its own prompt file so the AI understands the specific rules, equipment, and expectations for that sport.

What is the two-pass system?

Pass 1 is a quick scan where the AI identifies what it thinks the exercise type, discipline, and context are. You review these identifications and confirm or correct them. Your corrections are then injected as ground truth into Pass 2, which runs the full detailed analysis. This means the AI never writes a full analysis based on a wrong assumption about the exercise.

Can I add my own terminology?

Yes. The glossary system lets you add corrections and preferred terminology. If the AI uses a term you disagree with, add your preferred version to the glossary and it will be used in all future analyses. This is especially useful for discipline-specific vocabulary where different communities use different terms for the same thing.

Client Upload Links

What are Client Upload Links?

Shareable links you generate for your clients so they can upload videos directly to your dashboard. The link is white-labelled with your branding and the client simply records or selects a video and uploads it. The video appears in your dashboard as a pending review.

How do I create an upload link?

From a client profile, generate a shareable upload link. You can customise the instructions your client sees when they open it. Share the link via text, email, or however you normally communicate with your clients.

Will I be notified when a client uploads?

Yes. Email alerts are on by default. To check, go to Settings, scroll to Email Notifications, and make sure the toggle is on. You will then receive an email any time a client uploads a video through a client upload link, or a prospect uploads through your public enquiry form. Open your dashboard to find uploads awaiting review.

Marketing Templates

What are Marketing Templates?

A built-in social media content creation tool. Choose from over twenty templates across five categories, customise the text and styling, add your logo and social handle, and download ready-to-post graphics in three sizes. No design skills needed.

Can I use my own branding?

Yes. You can pick from six colour schemes or enter your own custom brand colour. Upload your logo, add your social media handle, and override the default trainer name and title on any template. Your favourites are saved so you can reuse templates quickly.

What can I do with the templates?

Each template has a live preview editor where you can adjust text, style, colours, and size. You can duplicate a template to create variations, save templates as favourites, and download the finished graphic in three sizes suitable for Instagram posts, stories, and Facebook covers.

Data, Privacy & Security

Is MyCanine360 GDPR compliant?

MyCanine360 provides controls to support data-protection rights, including a Privacy Policy, terms acceptance, AI-processing consent, account export and account deletion in Settings. These controls alone are not a legal certification of compliance. Deletion may remain pending while uploads finish or a service failure is retried. See the Privacy Policy for your rights and how to contact us about requests that the self-service tools do not cover.

Where is my data stored, and who hosts it?

Account data, client and dog records, session notes and analysis results are stored in a PostgreSQL database on Replit's managed infrastructure. Video files are stored in Replit Object Storage (which sits on Google Cloud Storage). The application itself runs on Replit's hosting platform. All transfers between your browser and our servers are encrypted with HTTPS.

What happens to my videos when I upload them?

Your video is uploaded directly from your device to encrypted cloud storage using a secure short-lived link. When you run an analysis, the video is sent to Google's Gemini AI for processing and the written analysis comes back to your account. The video stays in your account so you can review it later or re-run analysis. You can delete any video and its analysis at any time from your sessions list.

Does Google use my videos to train its AI?

No. We use the paid Google Gemini API, which under Google's published terms does not use submitted content to train its models. Your videos and analysis content are processed for the purpose of generating your analysis and are not added to any AI training dataset.

Who can see my client and session data?

Only you. Each trainer account is fully isolated — no other trainer can see your clients, dogs, sessions or analyses. The only exceptions are: (1) clients you have explicitly sent a report or upload link to can see what you have shared, and (2) a small number of named MyCanine360 administrators have technical access for support and platform maintenance, governed by our Privacy Policy.

How are passwords and sessions kept secure?

Passwords are hashed using bcrypt with a strong cost factor before being stored — we never see or store your actual password. Login sessions use secure, HTTP-only cookies with strict same-site protection. The login and registration endpoints are rate-limited to prevent brute-force attempts, and all API traffic runs over HTTPS with modern security headers (HSTS, X-Frame-Options, X-Content-Type-Options and others) enforced on every response.

How do I export or delete my data?

Go to Settings → Data & Privacy. "Export My Data" downloads a JSON export of supported account records; it is not a download of your video files or a complete export from external providers. "Delete My Account" starts an irreversible deletion process for application records and inventoried uploaded files, cancels discovered billable subscriptions and clears login sessions. It may be pending or need a retry before completion. A minimal deletion journal remains; external financial records and provider backups are not erased by this tool. Contact us about data-rights requests beyond these controls.

What about my clients' data — are they GDPR-protected too?

Trainers are responsible for handling their clients' data-rights requests as controllers, with MyCanine360 acting as processor. The client list currently supports archive and restore, not client-specific privacy export or permanent deletion. Archiving is not erasure. Contact notifications@mycanine360.com for a request concerning one client. Do not send a whole-account export to that client or delete your whole account as a workaround: those actions include other clients' records. Your clients' statutory rights are unchanged.

How are payments handled?

All payment processing is handled by Stripe, which is PCI-DSS Level 1 compliant. Your card details never touch our servers and are never stored in our database — only a Stripe customer reference is held against your account. Subscription billing, refunds and card updates are all managed through Stripe's secure portal.

What email service do you use, and what data does it see?

We use SendGrid (a Twilio company, GDPR compliant) to send transactional and notification emails on your behalf — lead responses, challenge updates, password resets and so on. SendGrid sees the recipient email address and the email content at the moment of sending. We do not give SendGrid access to anything else in your account.

What if there were a data breach?

We monitor for unusual activity and have technical safeguards in place to reduce the chance of a breach. In the unlikely event of a confirmed personal data breach, we would notify the UK ICO (and any other relevant authority) within 72 hours of becoming aware of it as required by GDPR, and we would notify any affected users directly with details of what happened and what to do.

Why do you keep a copy of my analysis on a feedback record?

When you rate an analysis, we store a snapshot of what the AI said and the session context you supplied so authorised administrators can investigate the feedback. The snapshot may include personal information already present in that session. There is no separate self-service feedback-delete control. Contact notifications@mycanine360.com about a specific feedback record; completed account deletion removes application feedback records subject to the external-retention limits in the Privacy Policy.

Can I get a copy of your privacy and security statement to share with a client?

Yes. The Privacy Policy and Terms of Service are publicly available at the footer links on any page — you can send those URLs to anyone. The questions and answers in this section are also written so they can be quoted or shared with clients who ask about how their data is handled.

Subscription & Boost Bundles

What do I get for £19.99 a month?

Full access to the platform plus 50 video analyses every month. That covers training mechanics, behaviour analysis, separation anxiety, helper/decoy work, client sessions, reports, the 30-day challenge, marketing templates, lead capture, the lot. Fifty videos is a generous monthly allowance — deliberately set so normal professional use never runs into a wall, while keeping the standard price low enough to stay accessible. If your business grows past that level, Boost bundles give you room to scale without forcing you onto a higher monthly tier.

What happens when I hit 50 videos in a month?

You will see a soft warning at 40 videos used (gentle reminder you are getting close), a second at 48, and a hard cap at 50. If you have purchased a Boost bundle, your bundle credits then take over automatically and analysis continues without interruption. If you have no bundle credits, the next analysis will be blocked and you will be prompted to top up on the Boost page. Your monthly allowance resets at the start of your next billing period.

What are Boost bundles?

One-off top-up packs of video credits, designed for trainers whose practice has grown busier than the standard 50-a-month covers. Three sizes: Personal (£10 for 50 videos), Professional (£19 for 100 videos), Enterprise (£36 for 200 videos). They are not a separate subscription — you pay once, the credits land in your account, and they never expire while your account is active.

How do bundle credits work alongside my monthly 50?

Your monthly allowance is always used first. Bundle credits sit underneath as a safety net and only kick in once the monthly 50 is exhausted. That means a normal month never touches your bundle, so the credits you bought this month can carry you through a busier month later in the year. You can stack bundles too — buying a Professional on top of an existing Personal just adds 100 credits to whatever you already have.

Do bundle credits ever expire?

Bundle credits never expire while your account is active. Buy them whenever you need the extra capacity and they sit there until you use them. The only thing that removes bundle credits is permanently deleting your account, in which case the unused credits are forfeited (no refund), so use them up first if you are planning to leave.

Where do I buy a bundle?

From the Boost page at /boost. Pick the bundle that suits, complete payment via Stripe, and the credits appear in your account as soon as Stripe confirms the payment (usually within seconds). You will also get a Stripe email receipt for your records.

Can I get a refund on a bundle?

Bundles are one-off digital purchases. Once you start using the credits, the standard 14-day cooling-off right under UK consumer law no longer applies because the digital content has begun to be supplied with your consent. If you have not used any of the credits from a bundle yet and you change your mind within 14 days, contact notifications@mycanine360.com and we will sort a refund. After that, bundle credits are non-refundable but, because they never expire, they remain available to use whenever you need them.

I had Launch (£7.99) or High Performer (£4.99) — has my pricing changed?

No. Existing Launch and High Performer subscribers are grandfathered — your monthly price stays the same for as long as your subscription remains active. You also get the 50 monthly videos and can buy Boost bundles at the same prices as everyone else. The Launch and High Performer codes themselves may be deactivated for new sign-ups, but that does not affect you.

What does it actually cost per video?

On the standard subscription alone (50 videos for £19.99) it works out at roughly 40p per video. Boost bundles bring that down: Personal works out at 20p per extra video, Professional at 19p, Enterprise at 18p. So heavier-usage trainers naturally get a better per-video rate as their practice scales.

Account and Settings

How do I set up my business branding?

Go to Settings and find My Branding or Business Profile. Upload your logo, add your business name, contact details, and qualifications. This branding appears on all reports and client communications.

How do I make sure client replies come to my email?

In Settings under My Branding or Business Profile, add your business email address. When the app sends emails on your behalf (lead responses, challenge updates, reports), they show your name as the sender. If a client or prospect hits reply, it goes straight to the email address you entered — not to MyCanine360. If you do not add your email, replies will not have anywhere to go, so it is worth setting this up before you start using the lead generation or challenge features.

How do I set up my lead response template?

Go to Settings and find Lead Response Settings. Add your services description, preferred call to action, and sign-off. The AI will use these in every New Enquiry response.

How do I turn email notifications on or off?

Go to Settings and scroll to Email Notifications. Switch the toggle on (it is on by default) and you will receive an email when a client uploads a video through your enquiry form or a client upload link, and when a client completes a behaviour questionnaire. The toggle saves itself, no Save button needed. Switch it off any time if you would rather check your dashboard manually.

How do I cancel my subscription?

Go to Settings, then Manage Subscription, then Cancel Subscription. You will have access until the end of your current billing period. No guilt, no hoops.

I have feedback or a feature request. How do I get in touch?

Use the Contact page in the app to send us a message. We genuinely read everything and your input shapes what we build next.

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